Water damage in businesses and commercial buildings across the service area, handled as a separate job with zoned drying and records.
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Commercial water damage restoration removes and dries water in business premises such as shops, offices and multi-tenant buildings. It is handled as a separate commercial job, with the affected areas zoned, the work scheduled around occupants where possible and a full record kept. Calls are answered 24/7 across the service area.
A commercial building is a different problem from a house. Water in a shop or an office can reach several tenants or departments, damage stock and equipment, and interrupt the business while the work is done. The floor plan is often larger, the access is more complicated and the people who need to know are not all in the same room. The job is planned around that from the first visit.
Start by making the premises safe. Switch off power to the affected areas at the breaker, move staff and customers away from the water and keep the doors that lead into the wet area closed. Do not let people walk through standing water to reach the stock, and do not run equipment that has been submerged. Call (833) 490-5225 and give the building's name, the floor and the source of the water.
The crew arrives to remove the water, measure the affected areas and set up a drying plan that fits the building. Commercial work is usually zoned so that the affected area is worked first and the rest of the building stays open. Records are kept in a form that a building owner, a tenant or an insurer can read, and the drying continues until the readings reach their targets.
Do not enter standing water in a commercial premises until the power has been switched off at the breaker. Keep staff and customers out of the wet zone and do not let anyone walk through it to reach stock. Equipment that has been in water must not be switched on until it has been checked by a qualified person. Use barriers and signs to keep people away from the work area, and keep stairs and exits clear while the work is done.
The power to the affected area is switched off at the breaker, and the water is kept away from electrical equipment. Stock and equipment on the lowest shelves are lifted or moved out of the water. The crew checks the structure, especially any suspended ceiling that is holding water.
The affected areas are divided into zones so that the wettest part is worked first and the rest of the building is kept open. Each zone has its own readings and its own drying plan. Access routes are kept clear for staff and customers where that is possible.
Pumps and extraction equipment take water off the floors. Suspended ceiling tiles that have soaked are removed, carpet and pad are lifted where they are wet through, and porous material that cannot be dried is cut out. Each item is listed by zone, with its location and condition.
Air movers and dehumidifiers are set for each zone and the wall cavities are dried where the water reached them. Readings are taken in each zone at each visit, and the equipment is moved as the numbers fall. HVAC supply and return are checked for moisture, and the air is treated before it is returned to the building.
A written record is kept for each zone: the readings, the photographs, the removals and the dates of each visit. The owner or manager receives it in stages, and the zones are handed back to the business as each one reads at its target. The record is also what an insurer and the building's other tenants will ask for.
A commercial building has more area, more occupants, more equipment and more people with a stake in the record. The work is zoned, scheduled around the business and documented for several parties. The drying method is the same, but the planning and the paperwork are larger.
A house is usually one household and one owner. A commercial building may have a landlord, several tenants, a manager and an insurer, each of whom needs a different piece of the record. The crew keeps the zones separate so each party sees its own area clearly.
The business also depends on being open. The work is planned so the affected zone is closed while the rest of the building stays in use, and the timetable is agreed with the owner or manager before the work starts.
Often, yes, in the unaffected parts of the building. The affected zone is closed off and the equipment is kept away from customers and staff. The crew explains which areas will be noisy, which will be closed and how long each stage is likely to take.
Noise from extraction and drying equipment is the main disruption. Where the work can be done out of hours, the owner can reduce the impact on customers, and the crew will work around the business's opening times where that is possible.
Staff and customers are kept clear of wet areas and cords. Signs and barriers are placed by the crew so the building is safe to use while the work is under way.
Stock and equipment in the water are moved or removed as early as possible. Items that are wet and cannot be dried are listed and removed. Items that can be cleaned and dried are kept. The owner decides what is discarded, and the decisions are recorded for the insurer.
Electrical equipment that has been in water must be checked by a qualified person before it is switched on. The crew does not decide whether equipment is safe to use, and it advises the owner to have it inspected first.
Stock that is perishable or sensitive to moisture is the first to be moved. The list of what was moved, what was discarded and what was kept is part of the record and is needed for the claim.
That depends on the lease and the building arrangements, and the answer should be checked against the written lease. The restoration crew does the drying and removal. Repairs to the structure, the plumbing and the roof are made by the trades that the building owner or manager appoints.
A tenant and a landlord may each have responsibilities under a commercial lease, and those are set out in the documents. Read the lease and check with the owner or manager before agreeing to any repair.
The crew will record the cause of the water and the areas affected. That record can be shared with the owner, the tenant and the insurer, so each party can see what was found.
A commercial file includes the readings, the photographs, the zone list, the removal list and the visit dates. The owner receives the file in stages. It is written so that an insurer, a tenant or a buyer can follow what was done and when.
The first set of readings and photographs shows the starting condition. Each later visit adds readings that show the drying progress, and the final set shows the zones at their targets.
Ask for the file to be organised by zone, so that each area can be checked on its own. A clear file speeds the claim and avoids disputes about what was done in each part of the building.
A retail floor with stock on shelves and display units is worked around the merchandise, which is moved to a dry area before the extraction starts. The flooring is often tile or sealed concrete, which is cleaned and dried in place when it can be. The shelving and the lower stock are the first to be checked, because the water reaches them before anything else.
Water in an office building often travels through shared walls, ceilings and service shafts into other tenant spaces. The crew identifies every unit the water has reached and keeps each unit's records separate. Access is coordinated with each tenant, and the shared corridors are dried so the rest of the building can use them.
Storage and warehouse space is often large and open, and the water spreads widely over a concrete floor. Food-service areas have their own requirements, and the crew works with the owner to identify items that must be discarded. Equipment is checked for power safety before it is restarted, and the work is planned so the building can reopen by zone.
Norman is a city of some 128,026 people, according to the 2020 Census, and its business premises are spread across the city and the towns around it. The city's own 2010 Storm Water Master Plan describes Norman as prone to flash flooding, so a commercial building in a low area or near a channel can take water from the street as well as from its own pipes.
Commercial premises were affected by the May 2015 flash flooding. The National Weather Service issued its first-ever Flash Flood Emergency for the south Oklahoma City metro, including Moore and Norman, and some strip malls in Norman had water up to their businesses. That kind of loss involves several units at once, which is why the zoning and the records matter most in a multi-tenant building.
Commercial work also depends on the weather that drives the water. In April 2021 hail broke windows on the west sides of homes across Norman, and a regional television report said hundreds of homes and businesses were damaged across Norman and Newcastle. A business that has lost a window or a roof covering to hail needs the water removed from the building and the structure dried, and the records kept for the insurer and for the tenants.
A crew is dispatched as fast as one is available, and you approve the estimate before any work starts.
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Often, yes, in the parts of the building that are dry and safe. The affected zone is closed off until its readings reach target. The crew will tell you which areas are ready for use and which must stay closed.
The owner decides, with the crew's advice on what can be cleaned and dried and what cannot. Each decision is recorded with a photograph and a note. Keep the list for the insurer, because it is part of the claim.
The crew removes the water and keeps the equipment out of it. It does not decide whether the equipment is safe to switch on. A qualified electrician or the equipment's maker should inspect it before it is powered up.
Often, yes, in a multi-tenant building. The crew keeps each zone and unit separate in the record so each party can see its own area. Ask the crew to organise the file that way from the start.
Calls are answered 24/7, and a crew is sent as soon as one is free. This site does not promise an arrival time, because the crew goes to the call that is closest and free at that hour. Say where the water is and whether it is still rising.
Where the building allows it, much of the work can be planned outside trading hours. Ask the crew during the call, and agree the timetable with the owner or manager before the work starts.