Typical jobs across Cleveland County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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8 job stories

The calls we handle most

Typical job

A supply line lets go behind a kitchen wall

What homeowners notice: A homeowner in Norman notices water seeping along the base of a kitchen cabinet and finds the floor soft near the sink. The supply line behind the wall has split under pressure, and water has been running into the cavity for some time.
What we do: The main shut-off is closed and the power to the kitchen is switched off at the breaker. The crew removes the standing water, reads the wall and the floor, and opens a small section of drywall where the readings stay high. The soaked insulation and the wet bottom plate are dried directly, and a plumber repairs the split on a separate visit.
What to expect: The subfloor and the bottom plate are dried to their targets over several visits, and the cabinet base is replaced only where the material would not come back. The owner receives the readings, the photographs and the plumber's note for the file.

4-5 hours typical visit

Typical job

Storm rain runs under a garage door and across the slab

What homeowners notice: After a heavy storm, a Norman homeowner finds an inch of water across the garage floor and a damp band along the lower wall. The wind had pushed rain under the door, and the sill seal was worn.
What we do: The power to the garage is switched off at the breaker before anyone enters. Pumps and wet vacuums take the water out, and the crew checks the threshold and the wall behind it. Readings are taken in the wall plate and in the rooms beside the garage, and the door seal is noted for the garage door company.
What to expect: The garage slab and the wall base are dried over the following visits, and the adjoining laundry room is read and found dry. The owner receives a record that shows where the water entered and how far it reached.

5-6 hours typical visit

Typical job

A roof leak stains a bedroom ceiling after a spring storm

What homeowners notice: A Moore homeowner sees a stain spreading across a bedroom ceiling the morning after a storm, with a drip from the light fixture. Rain had come in past a lifted shingle near a roof vent.
What we do: The power to the fixture is switched off at the breaker and a container is placed under the drip. The crew reads the ceiling from below and then checks the attic from its access point, where the wet insulation and the dark line on the sheathing show the path. Soaked insulation is removed, the ceiling is opened in a controlled way and the attic is dried with air moved through it.
What to expect: The roofer closes the lifted shingle and the vent flashing separately. The ceiling is closed only after the cavity reads dry, and the owner receives the attic readings and photographs for the claim.

4-5 hours typical visit

Typical job

A washer hose cracks in a laundry closet

What homeowners notice: A homeowner in Midwest City finds a shallow pool in front of the washer and the bottom of the laundry cabinet swollen. The hot-water hose had cracked at its fitting and had been dripping for a few days.
What we do: The supply valves are closed and the washer is switched off at the wall. The crew pulls the machine forward, removes the water from the floor and the cabinet base, and removes the kick plate. The subfloor is read at the seams and the wall behind the machine is checked for water.
What to expect: The cabinet base is replaced because the particleboard had swollen, and the subfloor dries in place. A repair technician replaces the hose, and the crew returns to read the area after a full test cycle.

3-4 hours typical visit

Typical job

Hail breaks a window and rain follows the next storm

What homeowners notice: After a hailstorm a Newcastle homeowner finds a broken window on the west side of the house. The next rain brings a stain down the wall behind the window, and the baseboard swells on that side of the room.
What we do: The crew opens the wall at the lowest reading behind the window and finds wet insulation and a soaked bottom plate. The insulation is removed, the framing is dried directly and the drywall is cut back to the wet line. The glazier replaces the window separately.
What to expect: The framing reaches its readings over several visits and the wall is closed when the cavity reads dry. The owner receives the readings, the photographs and the glazier's note for the insurance file.

5-6 hours typical visit

Typical job

A ceiling stain spreads after a bathroom overflow upstairs

What homeowners notice: A homeowner in Oklahoma City ZIP code 73159 notices a stain growing across a dining room ceiling directly below an upstairs bathroom. The overflow had run down the wall and across the joists before showing below.
What we do: The power to the dining room fixture is switched off and the ceiling is read with meters. The board is opened in a controlled way where the water sits, and wet insulation is removed from the joist bays. The bathroom floor above is read as well, and a plumber is asked to check the overflow.
What to expect: The cavity is dried and read at target before the new board is hung and finished. The owner receives the readings for both floors and the plumber's note on the overflow.

4-5 hours typical visit

Typical job

River water reaches a ground floor after heavy rain

What homeowners notice: After heavy rain in Tecumseh, a homeowner finds muddy water across the ground floor and a silt line on the lower walls. The water had come up over the yard and through the back door.
What we do: The electrical supply is switched off before anyone enters, and the crew removes the water and the silt. Carpet and pad are removed, and drywall is cut to the flood line with a margin. The surfaces are cleaned and disinfected, and the cavities are dried until they read at their targets.
What to expect: The hard flooring is kept after cleaning and drying, and the carpet and drywall are replaced. The electrician checks the panel and the outlets before the power is restored, and the owner receives the full removal list and readings.

1-2 days typical visit

Typical job

An upstairs leak reaches the unit below in a duplex

What homeowners notice: In a Norman duplex, the tenant upstairs reports water dripping from the living room ceiling of the unit below. The leak came from a supply line under the upstairs kitchen sink.
What we do: The upstairs supply is closed and the power to the kitchen is switched off. The crew records both units in one visit, reads the ceiling and floor of the unit below and the kitchen floor above, and opens the ceiling below where the water sits. Each unit gets its own readings and removal list, and the owner and both occupants receive the same record.
What to expect: Both units are dried to their targets over several visits, and the lower unit's ceiling is closed after its cavity reads dry. The owner has a single record that shows the source, the damage in each unit and the work done in each.

5-6 hours typical visit

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